Genesys Cloud
Genesys Cloud
All 26 results
Sort by
-
Genesys Certification Tests Bundle Set
- Package deal • 16 items • 2023
-
- $38.99
- 1x sold
- + learn more
Genesys Certification Tests Bundle Set
-
Genesys Cloud Workforce Management | 100 Questions with 100% Correct Answers | Updated & Verified
- Exam (elaborations) • 12 pages • 2022
- Available in package deal
-
- $10.49
- 1x sold
- + learn more
What is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intraday management, and employee empowerment. 
What are the four primary activities of Workforce Management? - 
1. Forecasting the workload 
2. Planning daily and weekly work schedules 
3. Managing agent ...
-
Genesys Certified Cloud Partner (CCP) exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 25 pages • 2023
- Available in package deal
-
- $15.49
- + learn more
Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Clou...
-
Genesys Cloud Reporting & Analytics questions with correct answers
- Exam (elaborations) • 18 pages • 2023
- Available in package deal
-
- $15.49
- + learn more
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards 
 
To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views 
 
Dynamic views give you the ability to: CORRECT ANSWER-1. Customize views to see only the data for the dates you need. 
2. Save your current view and settings to return quickly to that data. 
3. Download the data for more...
-
Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers
- Exam (elaborations) • 13 pages • 2024
- Available in package deal
-
- $11.49
- + learn more
Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers 
 
Genesys Cloud Reporting & Analytics Questions And Answers | 2024 Study Solutions 100% Correct Answers
-
Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
-
- $17.49
- + learn more
Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...
-
Genesys Cloud CX Contact Center exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
-
- $15.49
- + learn more
Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts - correct answer ACD 
 
Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Qu...
-
Genesys Cloud Implementation Questions And Answers | 2024 Updated Study Solutions
- Exam (elaborations) • 12 pages • 2024
- Available in package deal
-
- $12.49
- + learn more
Genesys Cloud Implementation Questions And Answers | 2024 Updated Study Solutions 
 
Genesys Cloud Implementation Questions And Answers | 2024 Updated Study Solutions
-
Genesys Cloud Architect Test With Complete Solutions
- Exam (elaborations) • 41 pages • 2024
-
- $16.99
- + learn more
Genesys Cloud Architect Test With Complete Solutions
-
Genesys Cloud Reporting & Analytics exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
-
- $16.49
- + learn more
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - correct answer Performance Dashboards 
 
To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - correct answer Dynamic Views 
 
Dynamic views give you the ability to: - correct answer 1. Customize views to see only the data for the dates you need. 
2. Save your current view and settings to return quickly to that data. 
3. Download the d...
-
Genesys Cloud Workforce Management questions with correct answers
- Exam (elaborations) • 14 pages • 2023
- Available in package deal
-
- $13.99
- + learn more
What is Workforce Management? CORRECT ANSWER-The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intraday management, and employee empowerment. 
 
What are the four primary activities of Workforce Management? CORRECT ANSWER-1. Forecasting the workload 
2. Planning daily and weekly work schedu...